Professional Standards
When representing a buyer, seller, landlord, tenant, or other client as an agent, REALTORS® pledge themselves to protect and promote the interests of their client. This obligation to the client is primary, but it does not relieve REALTORS® of their obligation to treat all parties honestly. When serving a buyer, seller, landlord, tenant or other party in a non-agency capacity, REALTORS® remain obligated to treat all parties honestly.
For more information about the Code of Ethics and Standards of Practice, visit https://www.nar.realtor/about-nar/policies/code-of-ethics-and-professional-standards
Reach out to the Broker
Contact the individual's broker to inform them of the situation. Many problems arise from miscommunication, and direct contact with the broker may lead to a swift resolution.
Use the Ombudsman Program
A volunteer from the Texas REALTORS® Professional Standards Committee can act as a third-party mediator, explain possible resolutions, and answer questions.
File an Ethics Complaint
If contacting the broker and talking to an ombudsman doesn’t resolve the problem, you can file a formal complaint.
Arbitration
This process is used when you think you’re owed money based on an agreement.